Returns -

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Earrings will be delivered in clear plastic bags, sealed with a tamper proof security label. This will allow you to see the items and still make use of our returns and exchange policy. We will however, not accept these items for return or exchange in the event of any visible tampering with the label or bag, due to hygiene reasons. This does not affect your statutory rights.

Non-returnable items:
Earrings when removed from clear hygiene bag
Gift Vouchers

Refunds - 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds -
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at - sales@waterfordjewellery.com

Sale items -
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges -
We only replace items if they are defective (MANUFACTURING FAULTS ONLY) i.e stone out. If you need to exchange it for the same item, send us an email at - sales@waterfordjewellery.com and send your item to:

130 Leinster Road
DUBLIN 6,
DUBLIN
IRELAND

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to:

130 Leinster Road
DUBLIN 6,
DUBLIN
IRELAND

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

You must complete the Returns Form before we can authorise a Return or Exchange.

(Click to download the Return Form) 

 

We will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch. If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances.

International orders that are lost in post must wait until 25 working days have passed excluding the 5-7 working day delivery time, i.e. 35-37 working days following dispatch.

We require confirmation in writing that the item(s) have been lost, you must advise us within 30 days of dispatch or we cannot consider a claim for lost in post.

(Click here to download the Lost in Post Form)